NCR APTRA™ self-service software

Self-Service Applications:


*NCR APTRA™ Self-Scheduler

Empower your customers with choice and convenience
NCR APTRA Self-Scheduler provides your customers with an integrated, multi-channel approach to sales appointment scheduling when and where they need it. Using the Internet, a mobile device or a self-service terminal, customers can view and select appointments in real-time, with confirmation and reminders being sent via their choice of SMS, email or text-to-speech.

The convenience of advice when and where it's needed
Giving customers the ability to choose the location and time of their appointment through the Internet not only provides them with the opportunity for a reduced wait time, but also gives you a process to improve the fulfillment of demand across your branch locations.

The best use of your time-and your customers'
NCR research suggests that NCR APTRA Self-Scheduler can be used to reduce missed appointments by up to a third, which can traditionally run anywhere from one in ten to one in five of all booked appointments. NCR APTRA Self-Scheduler enables better allocation of sales resources to opportunities, ensuring financial advisors are deployed when and where they are needed.

Check in to a new experience
For those customers who have taken the opportunity to book an appointment online, there is then no need to wait in line to tell a host they have arrived for their appointment. Using their unique identifying number, they are able check in using a touchscreen kiosk. Once the customer has checked in, the system automatically notifies the sales team member that their appointment has arrived, and is ready for their meeting. In addition, the kiosk can also be used for walk-in business. The customer can view information on which advisers are available and can then book a time more convenient to them.

Business rules drive decisions
NCR APTRA Self-Scheduler is designed to cope with the full range of business requirements. Whether it's special opening hours or staff illness, the system can be amended quickly and easily to accommodate your needs.

A mobile solution
The NCR APTRA Self-Scheduler application can be used on a mobile handheld device, connecting your customers to the convenience of financial advice, when and where they need it. Your customers can take advantage of booking appointments while on the go, even when they are out of town on vacation or business. The same practicality can be used to deploy NCR APTRA Self-Scheduler to your sales teams, ensuring that regardless of their location, they are kept updated with changes to their scheduled appointments.

*NCR APTRA™ Online Banking

NCR APTRA Online Banking is the best way to provide an easy-to-use, convenient and secure online banking experience for you and your customers. Whether they’re personal clients, small businesses or large corporations, nowadays geographical location plays a smaller role in how your customers choose their banking services provider. What counts most with them is convenience and "anytime, anywhere" banking that is fast to respond to their needs. NCR APTRA Online Banking allows you to exceed your customers’ expectations, offering them exactly what they want, when they want it. With NCR as your trusted partner for online banking, you can not only offer the best in online banking but also strengthen your multi-channel strategy, ensure optimum customer loyalty, attract new customers and maximize cross-selling opportunities.

*NCR APTRA™ Edge

NCR APTRA Edge is a leading, highly flexible self-service application designed for use in any host environment. It is an open solution based on Microsoft® Windows®, enabling you to concurrently offer self-service applications from different hosts and deliver these across hardware from multiple vendors.

As a matter of legacy, most self-service applications are written to communicate with, and deliver transactions from, a single host environment, such as NDC.

If you change your host – for example, to a cross-channel IFX environment – then the existing application will have to be re-written at significant cost.

Not with NCR APTRA Edge. No matter which host environment you currently use – or change to – NCR APTRA Edge can be readily customized to communicate with it, quickly delivering all the functionality of a leading self-service application to your customer base.

And as a true multi-vendor solution, NCR APTRA Edge will drive transactions across Windows-based automated teller machines (ATMs) from any number of third party vendors. Most of the self-service transactions you’ll ever need are included, so you can start delivering the services and functionality your customers expect immediately.

The popularity of NCR APTRA Edge is also a clear sign of the trust that financial institutions place in it to securely handle millions of transactions every day. The application has unrivalled protection.

*NCR APTRA™ Mobile Banking - Browser/SMS

NCR’s unique technology effortlessly refactors your bank’s online experience to mobile devices

As a critical element in the multichannel mix, APTRA Mobile Banking solutions give you the chance to offer your customers the extra convenience that keeps them loyal, and the opportunity to reach out to them with new products and services that increase your walletshare. Mobile browser and SMS technology combine to make the most compelling mobile offer today. What makes APTRA Mobile Banking – Browser/SMS so popular is the unique way it securely “refactors” your online website. This does far more than make your online site accessible on a mobile device; it also allows your online banking pages to perfectly fit smaller mobile phone displays. The key information is then repositioned to create a neat and easy-to-navigate interface.

*NCR APTRA™ Mobile Banking - Downloadable Application

Allow your customers to reach you anytime they like

NCR APTRA Mobile Banking solutions allow you to connect, interact and transact with your customers, whenever and wherever they choose. Consumers nowadays are demanding “anytime, anywhere” levels of convenience, and if you don’t offer them what they want, others will. Mobile banking is a new way of extending your customer reach and improving customer retention, reducing costs and increasing wallet share. It offers your consumers a rich user experience, coupled with industry-leading channel security and flexible technology. And NCR offers you choice. APTRA Mobile Banking – Downloadable Application complements NCR’s other mobile banking solutions so all three triple-play technologies—Browser, SMS and Downloadable Application—are at your disposal.

An intelligent user interface
The power of NCR’s downloadable mobile banking solution is the rich user interface. This extends the impact and integrity of your brand image to your customers’ handsets. The menus are designed to be easy to use and quick to respond.

Flexibility for all your customers
You can choose which functions your application offers, what it looks like on your customers’ handsets and where it sits on their phone. You can either have your mobile banking as a stand-alone application or as part of a container, which is a portal containing a collective registry of your bank’s mobile banking solutions.

Real-time account accuracy
Unlike many other mobile banking downloadable applications, APTRA Mobile Banking data is in real-time. You don’t just offer your customers last night’s batched bill pay data; you offer your customers accurate information that is continually updated, and create a true “anytime, anywhere” banking experience.

*NCR APTRA™ Activate

NCR APTRA Activate is the world’s most advanced self-service software application. Designed for complex multi-channel enterprises, it is an open solution that offers true integration of the self-service channel with your current infrastructure while achieving unmatched levels of availability, security, and functionality.

NCR APTRA Activate can connect to any host or web service allowing you to deliver consistent and new services from anywhere in the enterprise and beyond.

NCR APTRA Activate employs a service-orientated architecture (SOA). This means you can differentiate yourself by offering services from non-traditional sources such as external web servers. More and more financial institutions are using web servers to provide customers with non-cash services; for example, sports results, news updates, airline reservations and cinema tickets. NCR APTRA Activate’s connectivity means you are now only restricted by your imagination, not by technology. A consumer could see how his eBay™ bid is progressing, choose to receive a voucher for the Apple iStore, or get the details of a recommended read from amazon.com printed on a receipt.

NCR APTRA Activate has been designed to provide a common platform for new self-service technologies as they establish themselves, such as cash recyclers and kiosks.

Incorporating an intuitive GUI-based toolset NCR APTRA Activate provides three levels of control over your application, ranging from simple screen changes to full software development. You can make cosmetic changes easily and without risk or take a firmer hold of the reins by adjusting how the application itself behaves or even assume complete control over the application, and modify or add transactions to meet very specific requirements.

NCR APTRA Activate employs advanced security features to protect you and your customers.

It ensures that no customer information is ever traced. Trace lines will never, for example, show a full account number. And all information leaving the system is masked, so that journal entries or receipts will only show, for example, the last four digits of a customer’s card number.

*NCR APTRA™ Advance NDC

NCR APTRA Advance NDC is the world’s most popular self-service software for NDC host environments. Based on Microsoft® Windows®, it enables you to drive a single application across multiple vendors’ hardware, providing many transactions ‘out-of-the-box’ and a platform for the rapid deployment of new functionality.

Around the world, more financial self-service networks operate in an NDC host environment than in any other.

This in itself is testimony to NCR’s long and continuing leadership in self-service, for it was NCR that created the NDC (NCR Direct Connect) standard for automated teller machines (ATMs) more than 20 years ago.

As self-service networks have migrated from OS/2 to the Windows operating system, NCR APTRA Advance NDC builds on that unbroken leadership, taking over where OS/2-based products like NDC and NDC+ left off.

It has since become far-and-away the most popular, trusted (and hence proven) self-service application the world over.

It drives transactions on more than 70,000 ATMs operated by more than 350 deployers in over 60 countries. And it’s easy to see why.

It is a true multi-vendor XFS solution, so it will drive a fully functional single application across Windows-based ATMs from any number of third party manufacturers.

Most of the self-service transactions you’ll ever need are built in to NCR APTRA Advance NDC, so you can start delivering the services and functionality your customers expect immediately.

Beyond delivering host-driven transactions, NCR APTRA Advance NDC can also be tailored to ‘step outside’ of the NDC-format transaction flow and connect to and use external web services. More and more financial institutions are using web servers to provide customers with non-cash services, for example, sports results, news updates, airline reservations and cinema tickets.

If you’re not yet in the aviation or movie business, NCR APTRA Advance NDC gives even ‘standard’ transactions impact by taking advantage of Windows’ multimedia support.

Add redeemable or branded coupons to the mix and you can provide a more memorable consumer experience and build loyalty too.

The popularity of NCR APTRA Advance NDC is a clear sign of the trust that financial institutions place in it to securely handle millions of transactions every day.

*NCR APTRA™ Cash Connect

NCR APTRA Cash Connect is a feature rich software solution offering either online or offline connectivity to Teller Assist Units such as cash recyclers, cash dispensers and coin dispensers.

Key Features

* Cash handling for withdrawals, deposits & exchanges (a combined withdrawal & deposit)
* Multiple currencies and sets of denominations can be defined, along with different note mixes for withdrawals.
* Enhanced security
* Transaction receipt printing
* Reports providing totals and sub-totals by user, workstation or Teller Assist Unit
* Comprehensive Software Developers Kit

For use offline, APTRA Cash Connect has its own intuitive, easy to use teller application. As well as allowing tellers to perform various transactions, it also provides configuration, operational and maintenance management functions on the TAU.

For online integration, APTRA Cash Connect includes an extensive Software Developers Kit (SDK) that supports a range of software technologies and provides developers with a set of specially designed Application Programming Interfaces (APIs). In addition, the SDK comes complete with documentation, sample programs, test harnesses and test scripts to aid developers as much as possible.

For more information please visit www.ncr.com